What is your return policy?
What is the status of my return?
How can I track the status of my order?
How long will it take for me to receive my order?
What is the cost of shipping?
What is the cost of return shipping?
To what address should I ship returns?
Can I exchange an item?
Do you offer discounts for being a member of Rentmeahandbag.com?
What is your condition rating for items in the outlet store?
What if I do not know my size?
How much will I be charged for sales tax?
Do you ship to my country?
Can I change an existing order?
Can I cancel an existing order?
Can I re-route my shipped package to another shipping address?
What if I receive an incorrect or not as described item?
What forms of payment do you accept?
When will I be billed for my order?
Can I order by phone, email or fax?
I put something in my shopping cart and it’s gone. Why?
The item I want is sold out. Will you get more in?
How do I shop by designer?
How do I use a promotional code?
When do I get a promo code when I sign up to be a member for Rentmeahandbag.com?
How do I unsubscribed to newsletters and promotions sent by Rentmeahandbag.com?
Is it safe to use my credit card on Rentmeahandbag.com?
Is my personal information kept private?
Does Rentmeahandbag.com have an eBay store?
Can you combine shipments on your eBay store and Rentmeahandbag.com?
Does Rentmeahandbag.com have a retail store?
Does Rentmeahandbag.com offer wholesale options to their customers?
At what hours is customer service available?
Does Rentmeahandbag.com mark low value and used goods on international shipments?
If you are dissatisfied with your purchase, and you find it to not match the original description, you may return the item in its original condition upon 3 days of receiving the product, (including all original packaging and tags), for a full refund, less shipping costs.
Once you contact us within 3 days of receiving the product, we will send you by email a return FedEx label, which you can drop off to any FedEx drop off location.
We cannot accept returns on items that do not have Return Authorization number on the package. To see more details on how to return an item click here.
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Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status of your return package back to our fulfillment center, keep the return tracking number from the FedEx return label included with your order. Track delivery at www.fedex.com
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When your order ships from our fulfillment center, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at www.fedex.com.
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Orders are usually received within 7-10 business days.
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Shipping Methods (USA)
- FedEx Ground Shipping - Orders shipped via FedEx Ground are usually delivered within 5-7 business days from the order's ship date. Most Standard Orders are processed and shipped within 1-2 business days. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
- USPS Express 1 Day Shipping - Orders shipped USPS Express 1 Day Shipping are usually delivered within 1 business day from the order's ship date. Overnight orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. EST will usually be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
For more information on shipping international items click HERE.
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Rentmeahandbag offers low, flat-rate $10.95 U.S.A. FedEx ground shipping for the first item and $3.95 for each additional item purchase. For additional shipping information on other items such as housewares, cosmetics, and furniture click here for additional information about our shipping options.
For Canada customers we offer $25.95 USPS Express mail international with tracking for the first item and 3.95 for each additional. For additional shipping information on other items such as housewares, cosmetics, and furniture click here for additional information about our shipping options. All duties and taxes are to be paid by the customer upon delivery.
For International customers we offer $39.95 USPS Express mail international with tracking for the first item and $5.95 for each additional. For additional shipping information on other items such as housewares, cosmetics, and furniture click here for additional information about our shipping options. All duties and taxes are to be paid by the customer upon delivery.
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For your convenience, we offer FREE FedEx return labels by email to be shipped within the continental United States.
- Complimentary Return Shipping: We offer complimentary return shipping if you use our pre-paid return label and opt to return your merchandise. You may ONLY use this label if the product is sold and does not match the original description. Please contact us at luxury-designers@hotmail.com for request return label.
- If you feel you like to return the item for any other reason we can send you a return label by FedEx for a fee of $6.95, and a 15% restocking fee will be deducted from the refund.
- Use your Own Shipping Method: Of course, you may use the shipping method of your choice at your own expense (we strongly suggest using a traceable shipping method). In this case, no return shipping fees will be refunded.
Please see International Shipping information for information about international returns or click HERE.
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Please ship return items to:
RENTMEAHANDBAG Returns
4725 E IVY ST
Mesa, AZ 85205
Please make sure your RA# is written on the box.
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Because we carry limited inventory, we are unable to process exchanges. If you are dissatisfied with an item, please return the item using our easy return shipping label. A fee of $6.95 for the return label and 15% restocking fee will be deducted from your refund. We do offer store credit on special request, $6.95 return fee will still be charge but no restocking fee will apply. If you require assistance from one of our Reps email us at luxury-designers@hotmail.com
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YES! If you rent items from our rental side and always have a rental out, then we can give you a promo code for 15% off your total purchase in our outlet store. Use your code for unlimited times, but you must always have a rental out for the discount to apply to your outlet orders.
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Many of our items condition do vary. It is important that you read and view the description carefully, so that you know what you are purchasing. In most cases Items are New but have store defects, other times the items can be used. To view our condition rating tables for our items click here.
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Many sizes can be determined by viewing our size chart on our Measurement page. Click here for details. Keep in mind that measurements are approximate and used as a general guide for purchasing items.
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Sales tax is automatically applied to your Rentmeahandbag.com order in accordance with individual state and local regulations if your shipping address is in one of the following states: AZ. Appropriate tax charges will appear on the "Review Order" page during checkout.
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We Ship to the following countries:
USA, Untied Kingdom, Germany, Finland Norway Denmark
Sweden Switzerland Netherlands Ireland Poland Russia
Spain India Turkey China Japan South Korea
Thailand Taiwan Australia Tonga New Zealand Philippines Mexico South America France
If country not listed contact us for quote
*All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. The buyer is responsible for all duties and taxes incurred.*
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We rely on a heavily automated process to provide you with the fastest service possible.
Please contact us at luxury-designers@hotmail.com for us to update your request. Keep in mind we do this by hand so please allow 24-48 hours for us to reply make any changes to your order.
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An order can be cancelled if it is in Pending status. Orders that are Submitted with payment, and submitted to Warehouse, and or Shipped cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please email us at luxury-designers@hotmail.com
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For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.
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Please go to our return policy page by clicking herefor instructions on returning the item(s).
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Rentmeahandbag accepts the following kinds of payment, American Express, MasterCard, Visa, Discover Card, Pay pal, and Google Checkout. We also accept Money Orders, and Cashier Bank Checks. We do NOT however accept personal or business checks, cash, western union, or Bid pay.
If sending a Money order or Cashier Check Send to
Rentmeahandbag Payments
PO BOX 1778
GILBERT AZ 85299
Make the checks payable to Rentmeahandbag.com
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You will be billed for your order when payment is submitted during checkout.
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To protect your security, we do not accept orders via email, fax, or by phone.
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If you choose to leave the site or if your shopping session times out, your shopping bag will retain your selections for one-hour. After an hour, merchandise is placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It's just like a shopping cart in a store; if you left a retail store to have lunch and then returned later in the day, it is likely that the items in your cart will have been placed back on the shelves for other customers to purchase. Because Rentmeahandbag sells items of limited quantities, we urge you to purchase the items you are interested in when you see them.
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Generally, once a product is sold out, it is unlikely that we will receive another shipment. Products that we carry may only be available to us in limited sizes and quantities. However, every week we load new merchandise, so we suggest that you check the site regularly for your must-have item.
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Click on the link that says "shop by designer" on the upper left-hand side and you will be taken to a page with all of our current designers, listed in alphabetical order.
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During your first page of checkout there is a “promo code box” just above your order, enter your code in this box and then continue through checkout to complete your order. Once you hit continue you and you get to the payment summary the invoice will be automatically discounted.
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You will get your promo code within 24-48 hours from the date you submitted your registration to become a member. We will send you an approve membership email and give you your own promo code to use in our outlet store. Remember you must have a rental out to continue the use of your promo code in our outlet store. If you still have not received your promo code contact us at luxury-designers@hotmail.com
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If you desired to unsubscribe to our newsletters just simply email us at luxury-designers@hotmail.com Please include your user ID and First and Last name, and your email address. Please allow 24 hours to update our records. You can still be a member of RentMeAHandbag.com we will just not send you any upcoming sales, or promotional newsletters to your email account. Your email will only be use for placing an order, sending a shipment, and customer service related issues. For more information see our privacy policy page.
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Yes, shopping at RentMeAHandbag.com is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and RentMeAHandbag.com ever see it.
In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to immediately contact your credit card company. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. And for you, it means there is no risk shopping at RentMeAHandbag.com.
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RentMeAHandbag is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.
We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from RentMeAHandbag to make other marketing offers to you, unless you tell us not to. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of RentMeAHandbag’s assets, we will not sell or otherwise share any of your purchase information with any third party without your permission. Please read the complete RentMeAHandbag Privacy Policy.
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Yes! At times we sell items at deep discounts in our eBay store, Most of the same items you see in our outlet we also sell on eBay. If you like to visit our eBay store go to http://www.stores.ebay.com/Rentmeahandbag. Soon Luxury-Designers will be changing to RentMeAHandbag. We are still the same great company with great prices as before just different name.
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Yes! You can combine shipping on both sites, with the same combined shipping rates we state on our shipping policy page. To see more details on combined shipping cost click here.
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Yes! We are open to the public to purchase items in our retail store. We have over 10,000+ of the same great items and prices for you to purchase in person. Most of the same items that you see in our retail store can be found on our website for your convenience. If you ever like to come to visit you can go to
RentMeAHandbag.com
4725 E IVY ST
MESA AZ 85205
We do not support local pick up at this time for online purchases. If you like to place an order for a rental you can do so online, and we can have the rental sent to our store for you to pick up in person at our store.
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Yes! We offer wholesale options to our serious customers. If you are interested contact us at luxury-designers@hotmail.com for a wholesale application.
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Customer Service Reps are available by email Monday through Friday, 9:00 a.m. to 5:00 p.m., Saturday and Sunday we are closed, Pacific Standard Time. For all other times, please visit our Contact us page. Please allow 24-48 hours for a response.
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Yes we mark low value and used goods on shipments that are in LKNEW condition.
See our shipping policy page for details.
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