Frequently Asked Questions
The following is a list of frequently asked questions. If you don't find the answer you are looking for then contact us.
What is the condition of your items?
All of our items are 100% Guarnteed Authentic. In most cases our items are still in new condition but may have minor store defects. All of our pictures of our items are of the actual item being purchase or rented. We buy from many high end department stores and these items may consist of the following: direct purchases, overstock, out of season, shelf pulls, store damage, and store returns. You can see our customer feedback on eBay by clicking here.
In order to bring you some of the best discounts on designer items, our items may be in the conditions listed below. We do our best to described our items, but we are human and sometimes can make a mistake or something can be overlook. It is not very often and when it does happen we can help you to resolve any situtation.
If you find the item is not as described based on our defect notes, description, actual pictures, and condition rating, please contact us within 1 day of receiving the item to get a return request form.
Grade A = Item is Brand New with no defects
Grade B = Item is Brand New with only one defect
Grade C = Item is Brand New with more then one defect
Grade D = Item is USED and may have defects
Shoes and Cosmetics Condition Ratings:
NIB = New in Box
NIBSD = New in Box but has store defects
NEW = Item is New with no box
NEWSD = Item is New with store defects and has no box
USED = Item is used and may or may not have box and defects
Clothing and Handbags Condition Ratings:
NWT = Item is New with designer tags (This does not include department store tags.)
NWTSD = Item is New with designer tags but has store defects, department store tags not included.
NEW = Item is New with no designer or department store tags, (Items WILL have designer labels on the item)
USED = Item is USED and may have designer tags and defects.
We also provide additional charts to better describe the areas of the defects on an item:
Do you offer combined shipping on your rentals and auctions?
We do NOT offer combined shipping at this time, you have to go through checkout on each order place on our rental site or rental auctions. Instead we offer a membership at $9.95 to get FREE shipping on all of your USA orders. International customers are still charge a $39.95 shipping rate for every purchase place on our rental or auction sites. Our Outlet offers combined shipping if you are a member you still have to pay the shipping rates stated in our Outlet. At this time we are in the process of adding this as an additional feature to our site in the near future.
REGISTRATION & MEMBERSHIP
Is it free to register?
Yes. It is FREE to register and have an account with Rentmeahandbag.com. On our homepage, click on the “Join Now” button on the top right corner of the page. Complete the registration form and you can join thousands of others who have access to the latest fashion for pennies on the dollar.
What are the benefits of being a member?
Rental Fee Discount
Holding Charge Discount
Exempt from Holding Charge
Bid on Auctions
Free for USA customers only on Rentals, Rental purchases, and Auctions. Outlet and eBay purchases are charge shipping rates.
How much does it cost to be a member?
You have the option of paying your membership yearly, twice a year, quarterly or monthly. The rates are as follows:
1 year membership fee is $99.95
6 Months membership fee is $54.95 3 Months membership fee is $27.95
1 month membership fee is $9.95
When is my membership fees charged?
Your card is charge a membership fee once you choose to be a member. You are charged based on the option you chose; monthly, weekly, yearly or twice a year. Your next billing cycle will be on the anniversary of the day you signed up. This billing continues until you cancel your membership. If your membership anniversary date is on the 29th, 30th or 31st, we will bill you on the 28th.
Do I have to be registered or a member to view product details?
No. You don’t have to be registered or have membership to view product details. However, you have to be registered to rent, buy or place items on layaway. You will have to be a member to receive additional discounts.
OUR SERVICES & HOW TO SEARCH OUR WEBSITE
What services do you offer?
RENTAL: Items in the rental part of our website are available for rental on a weekly or monthly basis. Any registered person can rent from us.
BUY IT: Items in the rental part of our website can be bought outright. Any registered person can buy from us.
LAYAWAY: You may also choose to place an item on layaway. This allows you to make three payment installments to purchase the item. Any registered person can place an item on layaway.
AUCTION: We offer our members and guests the opportunity to bid and win items in our auctions.
OUTLET: The outlet portion of our website is where you can buy designer items for deep discounts. You can expect up to 90% below retail! Our outlet is open to all. You don't have to be registered or be a member. However, members receive additional 15% off discount.
Is there a HOLDING CHARGE until the item is returned?
There is a small Refundable Holding Charge for each item rented. This charge is refunded when the item is returned. The item has to be in an acceptable condition with just normal wear for you to receive the refund. If you treat our item like a normal person will treat an item borrowed from their family or friend, you will be within our “Acceptable Condition.” We offer optional insurance to protect against excessive wear. This optional insurance is available during check out on the “Order Page.” This insurance does not protect against damage or stolen items.
What types of Items do you carry?
We carry handbags, shoes and apparel. We will be adding more categories in the near future.
Do you have both men’s and women’s items for rent?
Yes. We have both men’s and women’s items for rent.
How many items am I allowed to rent at a time?
You are able to rent as many items as you want at the same time. There is a Hold Charge associated with each item. We want to help manage your wardrobe needs. See “Rental Process” in our Terms and Conditions.
Can I buy an item that I’m currently renting?
Yes. If you decide to buy an item that you are currently renting, it is very easy. Just log into your account. Click on the “Overview” tab. The items that you are currently renting will show under “Current Rental.” Click on the “Buy It” button associated with the item you want to purchase. The Holding Charge is applied towards your purchase and your card only charged the difference.
How are your Items Arranged in the Rental portion of your Website?
Our items are arranged into four collections: Runway, Platinum, Gold and Silver. Runway collection features the most exclusive items that we carry. These are usually from the top and latest runways in Europe and America. Silver Collection is the least exclusive collection.
How do I search by Collection?
You can search by Collection by clicking on either the header “Collections” or when you are viewing a category, you can select to “Search by Collection” on the side bar.
How do I search or shop by designer?
There are two ways you can shop by designer:
When do I get my 15% off promotional code to shop in the outlet store?
After you sign up for membership, we will email you your own promotional code. You can use this code each time you make outlet purchases. Shipping is charge for Outlet and eBay purchases at this time. This code is only for Outlet purchases. You DO NOT receive the promo code for registering. Only you can use your own personal promo code, if you abuse your promo code it will be disabled. The promo code is only for Members. If you have not yet received your promo code please email email@example.com in most cases your rental user ID is your own personal promo code.
Do I have to become a member to shop in the Outlet part of the Website?
No. It is 100% FREE to everyone to shop in our outlet. However, members receive additional 15% discount on their purchases using their promo code. You can view our outlet by clicking on the Outlet link in the header at the top of the page.
Can I purchase Optional Insurance Coverage?
Yes. You can pay a one time Optional Insurance charge to cover you for excessive wear on your items. Pay only a one time $15.00 charge each time you checkout for new items. You can add this optional selection in the “Order Page”. This optional coverage does not cover for damaged, lost or stolen items while in your possession.
What happens if the item gets damaged, lost or stolen while in my possession?
If the item gets damaged, lost or stolen while in your possession you are responsible for the repair cost or replacement cost as discuss in our Terms and Conditions. The replacement fee is based in part on the retail value and the item usage. The Holding Charge could be used to cover for the damages. If necessary, your credit will be charged to cover for the damages. Your Holding Charge will be used to cover for the replacement cost. If necessary, your credit card will also be charged.
What can I see in My Account?
Once you log into your account, the “Overview” tab shows the following:
1. Items that you’ve rented that en-route to you
2. Items that you are currently renting that is in your possession, with the option to buy.
3. Items that you have in Layaway if any, with the option to buy.
4. Items that you’ve recently purchased if any.
5. Items that you have on your “Wait List” and “Wish List”
6. Items that you have been bidding on or watching shown in "My Auctions" with payment button if you win any auctions.
7. Rental History shows your current transaction History with us, including credits and payments.
There is also a tab for “Your Blog” where you can blog about your experience with us.
Finally, there is a tab for billing information and your membership status.
How do I cancel an item that I’m currently renting without canceling my account?
Print the return shipping label and place on the package. Once you deliver the package to the Fedex facility, your rental period will be canceled. Please return your item using the same package that was used to deliver it. We do not offer any partial refund if it is not the end of your rental period.
How do I unsubscribed to newsletters and promotions sent by Rentmeahandbag.com?
Is it safe to use my credit card on Rentmeahandbag.com?
Yes. None of your credit card information is stored on our database servers
When will I be billed for my rental?
You are billed when you place the order. For weekly renters, your next billing cycle will be 15 days after your initial order. This gives you more than 7 days to enjoy the item. For monthly renters, your next billing cycle will be 38 days after your initial order. This gives you more than 30 days to enjoy your item. For International orders, your next billing cycle is 42 days after your initial order. See our Terms and Conditions for more details.
How much will I be charged for sales tax?
State law requires us to charge AZ state sales tax. We charge 8.05% sales tax for the state of Arizona.
What forms of payment do you accept?
On our Rental side we accept all the major credit cards. American Express, Discover, Visa, and MasterCard. We do not accept money order or personal checks. We also DO NOT allow paypal or google checkout on rentals, rental purchases, or auctions at this time. In our Outlet and on eBay we accept all major credit cards, paypal, and google checkout.
How do I use rental promotional codes?
This code is often used for our sales and events on our rental site. These codes do not work in our outlet store at this time. You can enter the code in the correct option box and click on the validate button to validate your code. Promo codes are only good for the promotion type we are offering. You can not enter a purchase promo code for a rental it will not work. Make sure you are entering the code in the correct option box that the code is associated to. You will see the discount applied on the "Review order" page.
Is my personal information kept private?
How do I update my credit card?
If you account is in good standing you can contact us to update your credit card information at 480-830-9360. If you have a declined notice you can log into your account. Go to the Rental History Section and click on the update button to update your credit card. Emails will automatically be sent if your billing information has to be updated due to an expiration date or your credit card decline. Please keep your Credit card current to avoid any violation as discuss in our Terms and Conditions. If billing information is not current, your account will be blocked.
What is the International shipping rate?
The international shipping rate is a flat rate of $39.95 each time you checkout for new items. This does NOT cover the return shipping charges. It is the customer responsibility to pay return charges with tracking information. All duties and taxes must be paid upon delivery by the customer.
What is the cost of Domestic shipping?
Shipping is FREE Roundtrip for (USA) domestic addresses for members only. Non-members pays $10.95 shipping fee. We do NOT ship to P.O. Boxes, APO addresses, Alaska, Hawaii and Puerto Rico. All shipments are sent by FedEx with signature required tracking.
What is the cost of return shipping?
Return shipping is FREE for domestic orders (Within USA.) for members and non-members. Log into your account. Choose “Overview” tab. Under “Current Rentals” sub-heading, click on “Print Return Label.”
It is the International customer responsibility to pay for ALL return shipping charges with tracking.
How long will it take for me to receive my order?
USA (Domestic): It takes 3-6 business days by FedEx ground for the item to arrive
INTERNATIONAL: Depending on your country and your local customs agency, it takes on average 4-12 business days. All international shipments are sent by USPS Express mail with Tracking. All duties and taxes are to be paid upon delivery by the customer.
Can I get my order sooner?
Yes. Members can choose Fedex Overnight. This shipping option has to be paid by the member. Regular Ground shipping is Free for members. Non-members pay any shipping option chosen.
How can I track the status of my order?
We will send you your tracking number as soon as the order has been shipped. You can track your shipment below on the following sites.
USA Shipments: www.fedex.com
International Shipments: www.usps.com
You can also log into your account. Choose the “Overview” tab. Under the sub-heading, “Current Rentals,” your tracking number will be under your shipping address.
Do you ship to my country?
At this time we are open to ALL countries around the World.
Can I re-route my shipped package to another shipping address?
We do not offer to have your package re-route to another location. It is the customer responsibility to have updated current shipping information.
Do you offer local pick up?
Yes. We do offer local pick up. If you are planning to pick up your item please contact us at firstname.lastname@example.org as soon as you finish placing your order with us. We will send your item to our Retail Store Location for you to pick up. You just need your Rentmeahandbag.com user ID and a valid Drivers License. You must be present to pick up the item. You can drop off the item at our Retail Store to a Sales Rep. The Sales Rep will check in your items and update your account.
We are located at:
4725 E IVY ST
MESA AZ 85205
How do I return an item?
USA (Domestic) Returns:
RentMeAHandbag.com 4725 E IVY ST MESA, AZ 85205, USA
What is the status of my return?
You can log into your account. Under "Account Overview" you can track the status of your return.
You can also go to www.FedEx.com and enter your return tracking number to see the status of your return. Please allow 1-2 business days for us to process the return after it arrives to our location. If you need immediate assistance contact us at email@example.com
What is your return policy?
If for any reason you are not satisfied with the received product, please Contact us within 1-2 business days to arrange to have a replacement sent out to you. If a replacement is not available we can refund the rental fees. You must E-mail us the tracking number of the return package within 1-2 days to qualify for the refund. If we determine that the item has been used, we will not issue the refund. If the item is return damaged, broken, or has excessive wear, you will be responsible for repair, damage or replacement fee as stated in out Terms and Conditions. You can purchase optional damage insurance during each time you checkout for each item to cover for excessive wear. This insurance does NOT cover for the item being lost or stolen while in your possession.
Why can International customers only rent or purchase from the Silver Collection?
We are in the process of upgrading our site to allow international customers to make purchases on our rental site on any collection. International customers can bid on our auctions on any collection level. The reason we do this is to safeguard the integrity of our service and protect your security; we limit International customers, at first, to Silver Collection items. After a period of time, we will perform an evaluation to qualify you for other the Collections. If you required immediate qualification please contact us at: customercare@RentMeAHandbag.com
What if I do not know my size?
Most of our items come with dimensions mentioned in the product description. For further details on measurements please go our measurement guide. Any further questions contact us at customercare@RentMeAHandbag.com.
Can I order by phone, email or fax?
All orders must be process through our website secure checkout. You can manage your subscriptions in your “My Account” settings. We do NOT accept payments over phone, email, or fax.
Can I purchase Wholesale Items from Rentmeahandbag.com?
Yes. We offer businesses the ability to apply to purchase wholesale from our company. Contact us for an application at customercare@RentMeAHandbag.com.
At what hours is customer service available?
Monday-Friday 9am-6pm PST
• Email: Best to contact us at customercare@RentMeAHandbag.com and we will respond within 24 hours.
• Phone: To contact us by phone call 1-480-830-9360
What additional item categories are coming soon to be able to rent?
We are looking at adding more categories of items for your rental pleasure. Stay tuned.
How does a Runway item differ from renting other items from other Collections?
Our Runway items are some of the Hottest Designer Couture items. Dress like the Stars without the huge designer price tag. You can be your own star at your special event. Typically, these are items you will see at Red Carpet events, European and American Fashion Runway shows.
Are these replicas or originals?
All of our items are 100% Authentic and genuine Originals. We do NOT support or offer any fake items on RentMeAHandbag.com.
Are these “new” items? What condition are the items in?
In order to bring you some of the best discounts on designer items, our items may be in the following conditions listed below. We do our best to described our items, but we are human and sometimes can make a mistake.
Grade A = Item is Brand New with no defects
Grade B = Item is Brand New with only one defect
Grade C = Item is Brand New with more then one defect
Grade D = Item is USED and may have defects
Do I need to clean the apparels before returning them?
No. We insist that you Do Not clean the clothing before returning them. Most of our apparels are very expensive and delicate and could be damaged by an unauthorized cleaner. We will take care of the cleaning.
What if the item I’m renting becomes excessively worn or broken?
You are responsible for the condition of the item while in your possession. If the item breaks, gets stained or has excessive wear, we will retain your Holding Charge if it is sufficient to cover the repair and/or damage. If not, we will charge your credit card for the damage and/or repair cost. See Terms and Conditions for details. . If you treat our item like a normal person will treat an item borrowed from their family or friend, you will be within our “Acceptable Condition
We recommend the purchase of the optional inexpensive insurance on your items in checkout. This option is for the individual that needs that added coverage for excessive wear and damage. This is a one time optional charge each time you checkout for new items. This coverage does NOT cover you if the item becomes lost or stolen while in your possession.
What if the item I’m renting becomes lost or stolen?
If the item is lost or stolen, we will retain your Holding Charge and charge your credit card to obtain the replacement cost. The replacement cost is based, among other things, on the retail value and usage of the item.
What is the Wait List?
We offer our customers the option to put items in their user account that they would like to rent in the future when an item is not available. You can click on the “Wait List” tab to rent that item next when it becomes available. When the item becomes available, we will send you an E-mail so you can initiate the rental process.
*Wait and Wish list options are only available to customers that have registered in our website. You can register for Free by clicking “Join Now” tab.
What is the Wish List?
We offer this option to our customers that like to put items in their user account that they would like to rent in the future but are not ready to rent the item. You can create your wish list and pick through the items you would like to rent. When you’re ready to rent these items they will be in your user account under the “Wish List” tab.
*Wait and Wish list options are only available to customers that have registered in our website. You can register for Free by clicking “Join Now”.
Can I rent an Item that is on the Outlet side of your website?
Yes. E-mail us at customercare@RentMeAHandbag.com. if you see an item on the Outlet section of our website that you will like to rent. Please include the SKU number of the item. We will move the item to the rental section and notify you. Please note that we carefully qualify items that we place on the rental section. Items on the Outlet may not meet our standard for rental. However, every item on both the rental and Outlet are clearly described and pictured.
Do you accept Paypal
No. We do not accept Paypal at this time.
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