Frequently Asked Questions

If you want a high return like our current investors, you can contact us at:

Send all inquiries to customercare@RentMeAHandbag.com  or RentMeAHandhag
Investor Relations
4725 E. Ivy St.
Mesa, Az. 85205

Yes. You will have to join for free as Guest to view the product details. Click on the "Join Now" button to join as a Guest for free.

Yes. It is FREE to have an account with Rentmeahandbag.com. You can select "Guest Pass" on the "Join Now" page to start your free account today. Pay only when you try an item at a weekly rate during checkout.

Weekly "Try It" rates are listed below for each Collection:
Runway item: $399.99
Platinum item: $79.00
Gold item: $59.00
Silver item: $19.00

You are allowed to Rent 1 item at time on a week by week basis at the shown rates above until the item is returned and then you can rent your next item.

**Shipping Rates apply to each International order; flat rate of $39.95 each time you checkout for new items (customer is responsible for return shipping charges).
*International customers are limited to the Silver Collection until approval is given to rent for the higher Collections.

If you have a Guest Pass and did NOT sign up for a Collection on our "Join Now" page, then you CANNOT rent monthly items. You have to sign up for a monthly rate collection to rent monthly items.

Right now there are 3 Collections at the Monthly Rate. Each Collection allows you to rent 2 items at a time. You can change out your items as often as you like with our easy FedEx pre-paid roundtrip shipping label in the box. We also Allow 1 additional "Try It" weekly subscription item to Collection members. This allows Collection Montly Subscribers to try the other collections at 10% discount of the "Try It" rates. The most a customer can have out at one time are 3 items; 2 from their monthly collection, and 1 from their Try It.

At this time we are not offering more then 3 items out at one time.

2 items are allowed at a time for Monthly Collection Subscribers. (You can change out your items as often as you like for no additional cost.)

1 item is allowed at a time for weekly collections (see "Try It" rates)

*At times, we may give Free Added Rentals to Monthly Collection Members that have an active account with us over a long period.

Yes. If you sign up for a monthly collection, you are allowed 1 additional "Try It" weekly subscription item. You are also given a discount of 10% off on each "Try It" week subscription. This is a separate subscription from your monthly reoccurring charge. Your "Try it" subscription will be billed on a separate charge until the item is returned. Your subscription does not get billed until you checkout with a "Try It" item.
Your billing cycle starts 8 days after we ship your item. International subscription start date is 12 days after we ship your item.

Platinum Collection $299.99 per Month
Gold Collection $199.99 per Month
Silver Collection $69.99 per Month

*Shipping Rates apply to each International order; flat rate of $39.95 each time you checkout for new items (customer is responsible for return shipping charges).
*International customers are limited to the Silver Collection until approval is given to rent for the higher Collections.

A full detailed layout can be found on our HOW IT WORKS section by clicking on the header, and then click on the Collections Tab.

Platinum Benefits:

* Allowed 2 items out at a time, and can change out items as often as you like. You can select your items by clicking the "Rent It" button in the product description page.
* You can rent from the Platinum, Gold, and Silver Collection items.
* FREE USA Roundtrip Shipping.
* Allowed 1 additional "Try It" weekly subscription at a time on any collection at a 10% discount of "Try It" rates. Select your Try It item by clicking the "Try it" button in the product description.
* 15% discount promotional code for Outlet purchases.
* Cancel any time (upon all items returned) to Guest Pass if not renting.

Gold Benefits:

* Allowed 2 items out at a time, and can change out items as often as you like. You can select your items by clicking the 'Rent It' button in the product description.
* You can rent from the Gold and Silver Collection items.
* FREE USA Roundtrip Shipping.
* Allowed 1 additional 'Try It' weekly subscription at a time on any collection at a 10% discount of 'Try It' rates. Select your Try It item by clicking the 'Try it' button in the product description.
* 15% discount promotional code for Outlet purchases.
* Cancel any time (upon all items returned) to Guest Pass if not renting.

Silver Benefits:

* Allowed 2 items out at a time, and can change out items as often as you like. You can select your items by clicking the 'Rent It' button in the product description.
* You can rent from only the Silver Collection items.
* FREE USA Roundtrip Shipping
* Allowed 1 additional 'Try It' weekly subscription at a time on any collection at a 10% discount of 'Try It' rates. Select your Try It item by clicking the 'Try it' button in the product description.
* 15% discount promotional code for Outlet purchases.
* Cancel any time (upon all items returned) to Guest Pass if not renting.

Yes. You can pay a one time Optional Insurance charge to cover you for excessive wear or damage on your items. Pay only a one time $20.00 charge each time you checkout for new items. You can add this optional selection in checkout. Even with this insurance, damaged or excessively worn items must still be returned to us. This optional coverage does not cover for lost or stolen items while in your possession.

If the item gets lost or stolen while in your possession, you are responsible for the replacement value as discuss in our Terms and Conditions. This value is determined solely by RentMeAHandbag. However, you can expect to pay less than the retail price in general.

You can search by Collection by clicking on either the header "Collections" or when you are viewing a category, you can select to "Search by Collection" on the side bar.

Yes. We offer discounts on being a member of a monthly Collection.
* You can get 15% off your total purchase each time you checkout for purchases in our Outlet store. You will get the same 15% discount in our Retail store in Arizona. Use your promotional code as often as you like until you have cancelled your monthly Collection subscription.
* You can also get 10% off automatically on our "Try It" week subscriptions.

There are two ways you can shop by designer:

* Go to the category you are interested in renting as shown in the header, then on the side bar select your brand you are interested in. Click on "More" to view additional brands.
* You can shop by designer by clicking on the link in the footer that says "Designer Index." Here, you can click on the tabs and view all the designers we have for each category. More designers are added all the time as more items come in for you to rent.

After you sign up for a monthly collection, we will email you your own promotional code within 24 hours. You can use this code each time you make outlet purchases.

No. It is 100% FREE to shop in our outlet. You do not have to sign up for a collection, or join as a free Guest Pass. However, you will get an additional discount as a member. You can view our outlet by clicking on the Outlet link in the header at the top of the page.

After you have returned all your items, you can cancel your monthly collection subscription and downgrade to a Guest Pass. When you are ready to sign up for another monthly Collection subscription, click on the link in your user closet "Upgrade my membership".

If you are ready to upgrade your collection to a higher collection, you can click on the link in your user closet called "Upgrade my membership"

*If you have items out on your current collection you can still upgrade your membership. Upon upgrading your membership you new billing cycle amount will go into effect. Your billing cycle date will be change to the date you upgrade.

You can cancel your monthly collection subscription upon returning all your items. Once all your items have been returned, then you can click the button "Cancel my Membership". This does not delete your account with us. It just downgrades your account to a Guest Pass which is Free. Please contact us if you wish to be permanently deleted from our system. You billing cycle will be canceled. Depending on when you canceled your membership, you may still be billed for the entire month. We do not give prorated discounts on memberships that are canceled before the billing cycle date. See our Terms and Conditions for more details. Make sure you cancel near your billing cycle date. Contact us if you forget you're billing cycle dates. *Your "Try It" weekly subscriptions are canceled automatically upon returning the item

Please contact us directly to rentmeahandbag@gmail.com and included your user account name. We will update our records to remove you from newsletters and promotional advertisements. Although you will still received emails form our site if we are informing you about system changes and or placing orders. See our privacy policy page for more details.

Yes. We teamed up with Authorize.net and McAfee Hacker Safe to make sure our site is 100% safe for you to use your credit card. None of your credit card information is stored on our database servers. Please see Authorize.net privacy policy to see more details.

'Rent It' option:

Monthly Collection subscriptions are billed immediately at time of signing up and placing your credit card billing information on the "Join Now Page", or during checkout.
You billing cycle date will be the date you sign up. Your next billing cycle date will be next month on the same start date.

Example: if you sign up for a collection on Jan 15th 2008. My next billing date will be Feb 15th 2008.

No additional charges will apply each time you checkout to switch out your items. Unless you select the optional Damage Insurance coverage or  International shipment.

'Try It' option:

Try it subscriptions are billed immediately each time you complete checkout for new items. You billing cycle date will start 8 days after your order is shipped. International customer billing cycle date will start 12 days after your order is shipped.

Example: if I place an order on Jan 10th 2008, and my order is shipped on Jan 11th 2008. Then my billing cycle start date is Jan 19th 2008. The item must be returned 7 days from my billing cycle start date. If we don't receive a return tracking information after the 7th day, we will bill you for another week until returned tracking information has been submitted.

See our Terms and Conditions for more details.

Yes. Your shipping and billing information must match in order to complete your order with us. This is to help verify for security purposes your credit card information. For more information see our Terms and Conditions.

State law requires us to charge AZ state sales tax. We charge 8.05% sales tax for the state of Arizona.

On our Rental side, we accept all major credit cards. American Express, Discover, Visa, and MasterCard. We do not accept money order or personal checks.

You can use your promotional code during checkout or on the "Join Now" page when you sign up for a collection. Enter your code in the promotional box. And we will automatically apply the discount to your order. *If you are using a promotional code to sign up for a monthly collection then your discount will apply to the first month bill. The next month bill will be at our regular prices.

Yes. We do not sale or distribute to any third parties. See our Privacy Policy for more details. None of your credit card information is stored on our database servers. See Authorize.net privacy policy for more details.

We do NOT place any Holding Fees on your credit card. We are proud to offer this as additional privilege when you become a member of our site. Most Rental sites require that you place a holding fee on your credit card for the item you are renting for the entire retail value.

You can go to "My Account" and select the "Billing Information" tab to update your credit card billing information. Emails will automatically be sent if your billing information has to be updated due to an expiration date or if your credit card was declined. Please keep your Credit card current to avoid any violation as discuss in our Terms and Conditions. If billing information is not current this could result in immediate termination of your account. You will need to make arrangement to settle any outstanding bill. We will use all available means including a collection agency to collect any outstanding bill.

The international shipping rate is a flat rate of $39.95 each time you checkout for new items. This does NOT cover the return shipping charges. It is the customer responsibility to pay return charges with tracking information. All duties and taxes must be paid upon delivery by the customer.

Shipping is FREE Roundtrip for domestic addresses. We do NOT ship to P.O. Boxes, APO addresses. Your billing address and shipping address must match in order for us to ship the item to your location. All shipments are sent by FedEx with signature required tracking. FedEx Return prepaid labels will be included in the box to return the item.

Return shipping is FREE for the USA. We provide in each shipment a Prepaid Return FedEx shipping label that you can use to return your item and drop off to any FedEx location. Our address is already pre-filled on the label.

It is the International customer responsibility to pay for ALL return shipping charges with tracking.

USA: It takes 3-6 business days by FedEx ground for the item to arrive. Quicker delivery is available upon request. Please contact us at customercare@rentmeahandbag.com

International: Depending on your countries location and your local customs agency, it takes on average 4-12 business days. All international shipments are sent by USPS Express mail with Tracking. All duties and taxes are to be paid upon delivery by the customer.

To make arranges to have the item sooner please contact us at customercare@rentmeahandbag.com *Additional fees may apply.

We will send you your tracking number as soon as the order has been shipped. You can track your shipment below on the following sites.

USA Shipments: www.fedex.com
International Shipments: www.usps.com

At this time we are open to ALL countries around the World.

We do not offer to have your package re-route to another location. It is the customer responsibility to have updated current shipping information.

Yes. We offer local pick up. If you are planning to pick up your item please contact us at customercare@rentmeahandbag.com as soon as you finish placing your order with us. We will send your item to our Retail Store Location for you to pick up. You just need your Rentmeahandbag.com user ID and a valid Drivers License. You must be present to pick up the item. You can drop off the item at our Retail Store to a Sales Rep. The Sales Rep will check in your items and update your account.

We are located at:

4725 E IVY ST
MESA AZ 85205

USA Returns:

1. Locate the Prepaid FedEx return shipping label that came inside the box with the item(s) you rented.
2. Pack your item in the same original container we sent to you.
3. Fill out your address information on top of the label.
4. Paste your label on the box and drop off to any FedEx drop off location. You can locate your FedEx drop off location at www.FedEx.com
5. Once the item arrives back we will examine the item, and then update your account of the return item.

International Returns:

1. Pack your item in a safe container.
2. Choose a local post carrier with return tracking information required.
3. Send the item to:
RentMeAHandbag.com
4725 E IVY ST
MESA, AZ 85205, USA
4. Pay for the item to be return back to us.
5. Once the item arrives back we will examine the item, and then update your account of the return item.

If your label becomes lost, please contact us at customercare@rentmeahandbag.com and we will send you Return label to your email that you can simply print out, paste on the box and drop off to any FedEx location.

Please send return item(s) to:
          
RentMeAHandbag.com           
4725 E IVY ST
MESA, AZ 85205, USA

You can go to www.FedEx.com and enter your prepaid return tracking number to see the status of your return. Please allow 1-2 business days for us to process the return after it arrives to our location. If you need immediate assistance contact us at customercare@rentmeahandbag.com

If for any reason you are not satisfied with the received product, please Contact us within 1-2 business days to arrange to have a replacement sent out to you. If a replacement is not available, we can refund you for the subscription cost for ONLY "Try It" week subscriptions. Monthly Collection subscriptions do not apply. Simply return the item using the prepaid label inside the box. No refunds are given for monthly collections.
 
If the item is returned damaged, broken, or with excessive wear, you will be responsible for repair cost, or replacement value as stated in out Terms and Conditions. You can purchase optional damage insurance during each time you checkout for new items to cover for this type of concern. Even with Insurance, damaged items must be returned to us.  Damage Insurance does NOT cover for the item being lost or stolen while in your possession.

You are allowed to switch out product as often as you like. Limitations may apply due to transit times and or user abuse that may cause you to not to change as frequent. RentMeAHandbag reserves the right to limit how often you switch out items at our sole discretion if a subscriber abuses this option. See Terms and Conditions for more details.

You CANNOT  cancel an order for any "Try It" Subscription after you complete checkout. If you have a Monthly Collection Subscription you can Contact us to cancel your item if the order has not yet shipped. No Refunds are given to cancellations of Monthly Collection subscription items.

In order to safely verify you, your address, and billing information, we limit you at first to silver collection items. After 1-3 months we will perform an evaluation to qualify you to the higher collections. If you required immediate qualification please contact us at: customercare@RentMeAHandbag.com

Most of our items come with dimensions mention in the product description. For further details on measurements please go our measurement guide. Any further questions contact us at customercare@RentMeAHandbag.com.

All orders must be process through our website secure checkout. You can manage your subscriptions in your 'My Account' settings. We do NOT accept payments over phone, email, or fax.

Yes. At times we close out on many of our items at deep discounts in either our Outlet store or eBay store. You can view our eBay store at: http://stores.ebay.com/RentMeAHandbag

Yes. We offer many of same brands and styles as you see in our online Outlet store in our Retail Store. You can choose from over 30,000+ items. We offer Clothing, Shoes, Handbags, Housewares, Electronics, Cosmetics, Jewelry, and Home Furniture and Accessories at 50%-80% below Retail! Conditions do vary from New, Like New, Used, Self Pulls, Out of Season, and Store Damage (small defects). Come and see us today and get 15% off your total purchase using your promo code for having a Monthly Collection subscription. No limitations use your code each time you visit us as long as your account is in good standing.

We are located at:

4725 E IVY ST
MESA AZ 85205

Store hours are: Wed-Sat 9am-6pm PST

Yes. We offer businesses the ability to apply to purchase wholesale from our company. This is very popular with Ebay sellers. Contact us for an application at customercare@RentMeAHandbag.com.

Monday-Friday 9am-6pm PST

* Email: Best to contact us at customercare@RentMeAHandbag.com and we will respond within 24 hours.
* Phone: To contact us by phone call 1-480-830-9360

Soon we will be adding many categories to our site. Below are the following upcoming items coming your way soon.

Designer Jewelry
Designer Sunglasses
Designer Home Furniture for Home Staging (Rent to Own options available)
Electronics (Rent to Own options available)
Designer Dishware and Flatware

Our Runway items are some of the Hottest Designer Couture items. Dress like the Stars without the huge designer price tag. You can be your own star at your special event. These items are only available on a week by week basis. You can take advantage of your free Guest Pass account and rent these items at the "Try It" weekly rates. If you are a Monthly Collection subscriber, you can rent these items on the "Try It" level with a 10% discount off "Try It" weekly rates.

All of our items are 100% Authentic Originals. We do NOT support or offer any fake items on RentMeAHandbag.com.

Most of our collections of Handbags, Shoes, and Clothing items are in
top notch superb condition. We go through all of our items to make sure they are New or Like New condition. Our Shoes are in NEW, Like New, and bottom sole used conditions. To keep all of our rentable items in good condition, we ask that you use the item gently and avoid excessive use, wear and tear on the item that may cause damage. All our clothing goes through excessive dry cleaning to be top notch condition.

If you love to get the most out of your rentals, you can purchase optional inexpensive insurance on your items in checkout. This option is for the individual that needs that added coverage for excessive wear. This is a one time optional charge each time you checkout for new items.

You are responsible for the condition of the item while in your possession. If the item breaks, has excessive wear, stain, lost or stolen, and any other defects, you are responsible for replacement value cost and or damage repair cost. See Terms and Conditions for details.

If you love to get the most out of your rentals, you can purchase optional inexpensive insurance on your items in checkout. This option is for the individual that needs that added coverage for excessive wear and damage. This is a one time optional charge each time you checkout for new items. If an item is damaged, even with the insurance, they still need to be returned to us. This coverage does NOT cover you if the item becomes lost or stolen while in your possession.

We offer our customers the option to put items in their user closet that they would like to rent in the future when an item is not available. You can click on the "Wait List" button to rent that item next when it becomes available. We will send you updates by email on items you have on this list when items become available.

*Wait and Wish list options are only available to customers that have user accounts setup in our system. You can create a user account for Free by clicking "Join Now".

We offer this option to our customers that like to put items in their user closet that they would like rent in the future but are not ready to rent yet. You can create your wish list and pick through the items you would like to rent. When you're ready to rent these items they will be in your user closet.

*Wait and Wish list options are only available to customers that have user accounts setup in our system. You can create a user account for Free by clicking "Join Now".

Please contact us for the price of the product you a renting at customercare@RentMeAHandbag.com
*The price will depend on the condition of the item, the type of item and its' availability. In general, you can expect to pay less than the retail value.
*Payment Option plans may be available to Monthly Collection Subscribers.